When You Should Request a Refund (and When You Should Not)

When You May Qualify for a Refund

Refund requests are reviewed by the Customer Advocacy and Resolution and Appeals Department and may be considered when:

• You completed your documents, but the VA later awarded benefits that contradict the strategy provided
• An administrative error occurred on our end
• Your claim circumstances changed before document creation began

Each case is evaluated individually.

When Refunds Are Not Approved

Refunds are typically denied when:

• You missed your C&P exam (read more about this cause for ineligibility here)
  
• You did not submit your claim to the VA
• You didn’t follow required steps in the process
• Your claim is still pending and not fully decided
• You request a refund after documents were completed and quality-checked
• Your outcome aligns with the evidence available at the time of documentation
  
  

Missed exams are specifically noted in the Terms of Service as non-refundable, since missing a VA exam directly affects claim outcomes.

Why Refund Requests Must Go Through the Customer Advocacy and Resolution Appeals Department

The VetClaims.ai Appeals team evaluates:

• Your VA decision
• Your claim strategy
• Your documents
• Your exam results
• Any missing or conflicting elements

This ensures your request is reviewed fairly and consistently.

How to Request a Refund

To start the process:

1. Submit a ticket in your VetClaims.ai portal.
2. Choose the Refund Request category.
3. Upload your VA decision letter (required).

A VetClaims.ai team member will contact you with next steps.